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Contact Details

Richmond Retail Store
150 - 2268 No 5 Rd.
Richmond, British Columbia V6X 2T1
tel (604) 629-8383 (call ahead for orders)
Store hours: M-F 9AM-5PM

Port Coquitlam Retail Store
#7 - 2755 Lougheed Hwy
Port Coquitlam, British Columbia V3B 5Y9
tel (604) 629-8200

Retail store hours:
Sunday - Monday: 12PM - 4PM,
Tuesday - Saturday: 10AM - 5PM

At the corner of Westwood & Lougheed beside Pier 1 and near Michael's Crafts.

At Cranberry Lane, we understand the desire to have a brand that you can call your own, which is why we provide options for those who wish for something more than just a product in a bottle with a label and company brand name on it. In this way we allow the products to have a more personal touch, and our customers to have more control over the look and feel of their own brand. We proudly provide two private label options for our customers’ convenience : stock bases, and custom formulations.

Customers can chose many of our stock products, which can be packaged under your brand. In the event you would like even more creative input into your brand’s products, you can engage in our Custom Manufacturing Process.

Online Orders

Is your site secure?

Your information is used only for order processing and shipping purposes. We will not share your information to any third party. View our Terms & Privacy Policy.

How can I pay for my online order?

We accept payment via PayPal as well as Visa or MasterCard.

How do you deliver orders?

We ship orders 5 days a week using Canada Post parcel services. All orders are processed within 1 - 3 business days.

Can I track my shipment?

Once you have signed up or logged in you can view the status of your order. We will send you confirmation once your order is shipped. It is recommended that you add a phone number where you can be contacted.

What is your return policy?

Please contact us by phone or email if you would like to return any items purchased online. Items that are sent back without prior approval will not be accepted.

How will I receive my refund?

A refund will be issued to your credit card or PayPal account once we receive the item(s) back. Your refund could take up to _____ days to show on your credit card or PayPal account.

Can I exchange my online purchase?

We do not offer exchanges by mail. If you want to do an exchange you will have to bring your purchase (with a receipt) to one of our store locations. If you are unable to do an exchange in person, you will have to request a refund for your order and do a separate order for any other products you wish to purchase.